Last updated: April 30, 2026

Thank you for shopping with www.moonlitpet.com, operated by Sfmadamesilk Inc. Our store carries two types of products: Ready-made items (available for immediate dispatch) and Custom Print-on-Demand (POD) items (produced specifically for you). Please review our policy carefully before completing your purchase.

1. Order Cancellation

We understand that plans change. You may request an order cancellation within 24 hours of purchase, provided the order has not yet entered the production or shipping stage. Approved cancellations will receive a full refund to the original payment method.

Unpaid Orders: Orders with incomplete payments will be automatically canceled within 48 hours.

2. Defective or Incorrect Items

We take full responsibility for manufacturing or fulfillment errors. If you receive an item that is damaged, defective, or significantly different from what you ordered (e.g., wrong size, color, or print), please contact us at [email protected].

• Resolution: We offer a free reprint or a full refund for verified defects.
• Reporting Window: Please report the issue within 30 days of delivery with clear photos or videos of the defect.
• No Return Required: In most cases of manufacturing errors, you do not need to ship the item back to us.

3. Returns & Exchanges (Ready-Made Items)

For ready-made items, customers may apply for a return or exchange within 30 days of receiving the order.

• Condition: Items must be in their original, unworn, unwashed condition with all tags and packaging intact.
• Custom POD Items: Due to their personalized nature, print-on-demand products cannot be returned for "change of mind" or incorrect size selection. They are only eligible for replacement or refund if defective.
• Non-Returnable: For hygiene and safety reasons, items that have been worn or used by your pet (including collars, harnesses and clip-on gear) and "Final Sale" items are non-returnable.

4. Shipping Costs & Fees

We believe in full transparency regarding costs:

• Restocking Fees: www.moonlitpet.com does NOT charge any restocking fees for returned items.
• Return Shipping: Customers are responsible for return shipping costs for change-of-mind returns. We cover shipping only for verified defective or incorrect items.
• Original Shipping: Original shipping costs are non-refundable.

5. How to Initiate a Return

1. Contact Us: Email [email protected] with your order number and reason for return.
2. Receive RMA: Once approved, we will provide a Return Merchandise Authorization (RMA) and the designated return address. (Do not ship items without an RMA).
3. Ship the Item: Pack the item securely and use a trackable shipping method.
4. Refund Processing: Once the return is inspected (usually within 5-7 business days), your refund will be issued to your original payment method.

6. Contact Information