Shipping Policy
Shipping Policy
Effective Date: April 30, 2026
www.moonlitpet.com is owned and operated by Sfmadamesilk Inc. We are committed to providing high-quality pet products and a transparent shopping experience for our customers worldwide. Please read this policy carefully to understand our shipping procedures and delivery expectations.
1. Order Processing Time
Our store carries two categories of products: Ready-Made items (available for immediate dispatch) and Custom Print-on-Demand (POD) items (produced specifically for you). To ensure the highest quality control, all orders undergo a 2–4 business day processing period before shipment.
- Operating Hours: Monday to Friday (excluding US Federal Holidays).
- Order Cut-off Time: 2:00 PM EST. Orders placed after this time will begin processing the next business day.
- Peak Periods: During major promotions or holidays, processing may take slightly longer.
2. Shipping Carriers
We partner with major global carriers, including USPS, UPS, FedEx, and DHL. The carrier used depends on your destination and the shipping method selected. For PO Boxes and Military APO/FPO addresses, we ship exclusively via USPS.
3. Shipping Rates & Transit Times
United States
| Method | Estimated Transit Time | Cost |
|---|---|---|
| Standard Shipping | 5–8 Business Days | FREE on orders over $79.00 USD $3.99 USD flat rate under $79.00 |
| Express Shipping | 3–5 Business Days | Starts at $30.00 USD (Calculated at checkout) |
International Shipping
We support local currencies at checkout. Below are the standard shipping thresholds and transit times for major regions:
| Country / Region | Est. Transit Time | Free Shipping Threshold |
|---|---|---|
| United Kingdom | 5–8 Business Days | 60 GBP |
| Canada | 7–9 Business Days | 113 CAD |
| Australia / New Zealand | 7–9 Business Days | 114 AUD / 94.11 NZD |
| EU (Germany, France, etc.) | 5–10 Business Days | 45.51 EUR |
| Japan | 2–4 Business Days | 8,303 JPY |
| All Other Countries | 8–20 Business Days | $79.00 USD |
4. Taxes & Duties
United States
Applicable sales taxes are included in the final price at checkout for US orders based on local state regulations.
International Orders (DDU)
International orders are shipped Delivered Duty Unpaid (DDU). We do not collect VAT or customs duties at checkout.
- All taxes, duties, and customs fees are the responsibility of the recipient.
- Your package may be subject to local charges depending on your country's customs policies.
5. Tracking & Delivery
Once your order is dispatched, you will receive a shipment confirmation email containing a tracking number and a link to monitor your package.
- Activation: Please allow up to 48 hours for tracking information to become active on the carrier's website.
- Lost Packages: If an order is not delivered within 30 days of the estimated delivery date and tracking shows no movement, we will offer a free reshipment or a full refund.
6. Contact Us
Email: [email protected]
Business Support Phone: +1 (415) 727-6687 (SMS Only)
Operational Office: 160 W Santa Clara St, Suite 500, San Jose, CA 95113, USA
Registered Legal Office: 1209 Orange St, Wilmington, DE 19801, USA (Sfmadamesilk Inc.)
Service Hours: Monday – Friday, 9:30 AM – 8:30 PM EST