Terms of Service

Effective Date: April 28, 2026

The Website and Products are offered subject to your acceptance of these Terms and Conditions ("Terms" or "Agreement"). These Terms constitute a legally binding agreement between you and moonlitpet, operated by Sfmadamesilk Inc. ("we," "us," or "our"), and you should read them carefully. By agreeing to these Terms, you also agree to the moonlitpet Privacy Policy, Returns & Refunds Policy, and Shipping Policy, each of which is expressly incorporated by reference herein.

1. User Obligations

By downloading, accessing, or using the Website, you represent that you are at least eighteen (18) years old, or the legal age of majority in your jurisdiction, whichever is greater, and you agree to these Terms. You further agree to:

• Comply with all applicable local, state, and federal laws and regulations regarding your use of the Website
• Provide true, accurate, current, and complete information when submitting any information to moonlitpet through the Website, and promptly update such information as necessary
• Use the Website only as permitted under this Agreement, and not for any commercial, political, obscene, illegal, or otherwise inappropriate purpose
• Assume full responsibility for all activity occurring through your account and password
• Notify moonlitpet immediately if you suspect or become aware of any loss, theft, or unauthorized use of your password or account

If you register for an account on the Website, you may be required to designate an email address and password. Additional account requirements may be specified by moonlitpet from time to time. moonlitpet reserves the right, in its sole discretion, to terminate your access to the Website for any reason or no reason.

2. Purchases Through the Website

moonlitpet reserves the right to refuse or cancel any order at its sole discretion, without liability to you or any third party. The Website does not permit orders from dealers, wholesalers, or customers who intend to resell items offered on the Website.

By placing an order through the Website, you agree to provide true, accurate, current, and complete information. moonlitpet reserves the right, without prior notice, to discontinue or change product specifications and prices, and to revoke any offer to correct any errors, inaccuracies, or omissions. Prices and availability are subject to change without prior notice.

If you wish to return a product, please review our Returns & Refunds Policy for full details on eligibility, timeframes, and the return process.

3. Website Ownership and Content

The Website contains materials including, but not limited to, text, images, designs, photographs, videos, audio clips, graphics, button icons, advertising copy, URLs, technology, software, and the overall "look and feel" of such materials, as well as trademarks, logos, and service marks (collectively, the "Content").

The Website and the Content are owned, licensed, or controlled by Sfmadamesilk Inc., its licensors, and certain third parties. All rights, title, and interest in and to the Content and the Website are protected by United States and international copyright, trademark, trade dress, patent, and other intellectual property rights and laws. The trademark SFMADAMESILK® is registered with the United States Patent and Trademark Office and is the exclusive property of Sfmadamesilk Inc.

By using the Website, you do not obtain any ownership or intellectual property interest in any item or content on the Website. Subject to your agreement and compliance with this Agreement, moonlitpet grants you a limited, non-exclusive, non-transferable, non-assignable, revocable license to access, display, view, and use the Content on the Website for your own personal, non-commercial use only.

moonlitpet may immediately and without notice suspend or terminate the availability of the Website, its Content, or the Products without any liability to you or any third party.

4. User-Generated Content

By submitting or posting any materials or content on the Site ("User-Generated Content"), you grant moonlitpet a perpetual, irrevocable, royalty-free, worldwide, sub-licensable, and transferable license to copy, publish, translate, modify, reformat, create derivative works from, distribute, reproduce, and sublicense such materials or any parts thereof.

You represent, warrant, and covenant that any User-Generated Content you provide does not violate any law or the rights of any third party, and that you have the full right to grant moonlitpet the license specified above. moonlitpet shall be entitled to use any User-Generated Content without incurring obligations of confidentiality, attribution, or compensation to you.

5. Limitation of Liability; Disclaimer of Warranties

EXCEPT WHERE OTHERWISE INAPPLICABLE OR PROHIBITED BY LAW, THE WEBSITE AND ALL CONTENT, PRODUCTS, AND OTHER INFORMATION ON OR ACCESSIBLE FROM OR THROUGH THIS WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SECURITY, OR ACCURACY.

MOONLITPET DOES NOT WARRANT THAT: (1) THE INFORMATION ON THE WEBSITE IS CORRECT, ACCURATE, OR RELIABLE; (2) THE FUNCTIONS CONTAINED ON THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE; OR (3) DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

IN NO EVENT SHALL MOONLITPET, Sfmadamesilk Inc., OR ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, INDEPENDENT CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, UNDER ANY CAUSE OF ACTION WHATSOEVER INCLUDING BUT NOT LIMITED TO CONTRACT, TORT, STRICT LIABILITY, WARRANTY, OR OTHERWISE, FOR ANY CLAIM, CAUSE OF ACTION, FEE, EXPENSE, COST, OR LOSS ARISING FROM OR RELATED TO THIS AGREEMENT, THE PRIVACY POLICY, THE RETURNS & REFUNDS POLICY, THE SHIPPING POLICY, THE PRODUCTS, OR YOUR USE OF THE WEBSITE OR ANY PRODUCTS.

6. Links to Third-Party Websites

The Website may include links to third-party websites, including links from advertisers, sponsors, content partners, and other third parties. The inclusion of any link on the Website does not imply our endorsement of it. moonlitpet expressly disclaims any responsibility for the content, materials, accuracy of information, or quality of products or services provided by, available through, or advertised on these third-party websites.

7. Privacy

The operation of certain portions of this Website, including registering or creating an account, requires the submission and use of certain personally identifiable information. Please review our Privacy Policy for full details on how we collect, use, and protect your personal information.

8. Electronic Signatures and Agreements

You acknowledge and agree that by clicking on buttons labeled "SUBMIT," "DOWNLOAD," "PLACE MY ORDER," "I ACCEPT," or any similar links designated by moonlitpet to accept these Terms, you are submitting a legally binding electronic signature and entering into a legally binding contract.

You acknowledge that your electronic submissions constitute your agreement and intent to be bound by this Agreement. Pursuant to the United States Electronic Signatures in Global and National Commerce Act (E-Sign Act), P.L. 106-229, you hereby agree to the use of electronic signatures, contracts, orders, and other records, and to the electronic delivery of notices, policies, and records of transactions initiated or completed through the Site.

You waive any rights or requirements under any statutes, regulations, rules, or other laws in any jurisdiction that require an original signature, delivery, or retention of non-electronic records, or payments, or the granting of credits by other than electronic means.

9. Sales Tax

moonlitpet complies with each state's guidelines concerning sales and use tax, determined by the destination address of your shipment. As you proceed through checkout and confirm your shipping details, any applicable taxes will be calculated on your total merchandise value. Order totals at checkout reflect estimated tax. The actual charge to your payment method will reflect all applicable state, local, and county taxes, calculated once your order is shipped.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the federal and state courts located in Santa Clara County, California.

11. Miscellaneous

This Agreement constitutes the entire agreement between you and moonlitpet / Sfmadamesilk Inc. and supersedes any prior version of this Agreement. If any provision of this Agreement is found to be invalid or unenforceable by an arbitrator or court of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid provision may be modified or severed to the extent necessary to make it enforceable and consistent with the remainder of this Agreement.

moonlitpet's failure to enforce any right or provision of these Terms will not be considered a waiver of that right.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: [email protected]
Address: Sfmadamesilk Inc., 160 W Santa Clara St, Suite 500, San Jose, CA 95113
Phone: +1 (415) 727-6687 (SMS Only)