Frequently Asked Questions

How do I track my package?

After your order is placed, you will receive an email confirmation. Once your order ships, you will receive a second email with your tracking number and a link to track your delivery.

You can also log in to your account on the home page and view all recent orders and their statuses on your dashboard. For direct tracking, visit your Order Lookup page.

How do I modify or cancel my order?

We accept order modifications and cancellations within 24 hours of purchase, provided the order has not yet entered production. Please email [email protected] with your order number as soon as possible.

Once an order has entered production or been shipped, we are unable to make changes. For full details, please see our Returns & Refunds Policy.

What forms of payment do you accept?

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• JCB
• PayPal
• Google Pay
• Apple Pay
• Affirm
• Afterpay
• Klarna

What if I don't receive my order?

If your order hasn't arrived within the estimated delivery window and tracking shows no movement, please contact us at [email protected] with your order number. We will investigate with the carrier and offer a free reshipment or full refund at your preference.

Can I ship to APO/FPO or PO Box addresses?

Yes. We ship to PO Boxes and US Military APO/FPO addresses via USPS only. Due to military handling procedures, we are unable to provide estimated delivery times for APO/FPO addresses.

When placing your order, enter the APO or FPO designation in the city field and the appropriate armed forces code (AA, AE, or AP) in the state field.

How long will it take to receive my order?

Our store carries both ready-made items and custom print-on-demand (POD) items. Both product types require 2–4 business days of processing before shipment.

Total Delivery Time = Processing Time (2–4 business days) + Shipping Time

Orders are processed Monday through Friday EST, excluding US public holidays. For full details, visit our Shipping Policy page.

What are the shipping rates and delivery times?

United States

International Estimated Shipping Times (Standard)

For international shipping rates in local currencies, please visit our Shipping Policy page.

Where can I find sizing information?

Sizing charts are available on all individual product pages. We strongly recommend checking the size guide before purchasing, as our products include both standard ready-made sizes and print-on-demand items, which may vary by style.

If you're unsure about sizing, contact us before placing your order, and we'll be happy to help.

Where can I find information on fabric and materials?

Fabric and materials details are listed in the product description on each individual product page. If you need more specific information about a particular item, please contact us, and we'll provide full details.

I'm looking for a design I don't see on your website. Can you make it?

We update our collections regularly to reflect seasonal trends and new themes. If you have a specific design in mind — a custom collar projector, a night slide design, or a piece built around your own pet's photo — please get in touch, and we'll do our best to accommodate your request.

An item I want is out of stock. What should I do?

If an item shows "Out of Stock" or the size selection button is grayed out, the item is temporarily unavailable. Ready-made items typically restock within 2 business days. For print-on-demand items, availability depends on the product type — please contact us for the most accurate restock information.

What is your return policy?

We accept returns within 30 days of delivery for eligible items. Items must be unused, unworn, and in their original condition with tags attached.

Please note that custom print-on-demand (POD) items are eligible for return or refund only for defects or fulfillment errors — not for change-of-mind reasons. For full details, please visit our Returns & Refunds Policy page.

How do I process a return?

Please contact us before sending anything back. Email [email protected] with the following:

• Your order number
• The email address used at checkout
• Reason for the return
• Photo or video of the item (required for defective or incorrect items)

We will respond within 12 hours with the return address and next steps. Do not ship any item before receiving confirmation, as unauthorized returns cannot be processed.

How long does it take to receive a refund?

Once we receive and inspect your return, we process refunds within 7 business days. You will receive a confirmation email when your refund has been issued. Refunds are credited to the original payment method used at checkout.

Are there benefits to having an account?

Yes — registering for a free account makes shopping faster and easier:

• Save shipping and billing information for faster checkout
• Track orders and view full order history
• Manage your wishlist and saved items
• Receive faster responses when contacting customer support

How do I update my email address or account information?

Log in to your account and navigate to your account settings to update your email address, shipping addresses, or other personal information.

How do I unsubscribe from marketing emails?

Click the "Unsubscribe" link at the bottom of any marketing email from us. If you're having trouble, please contact us at [email protected], and we'll remove you manually within 24 hours.