Conact Us
Contact Us
We'd love to hear from you. Whether you have a question about your order, need assistance with a product, or simply want to share some feedback, our team is here and ready to help.
Get in Touch
- Email: [email protected]
- Customer Support Phone: +1 (415) 727-6687 (SMS Only)
Address Information
Business Office:
160 W Santa Clara St, Suite 500, San Jose, CA 95113, USA
Registered Address:
1209 Orange St, Wilmington, DE 19801, USA (Sfmadamesilk Inc.)
Return Address:
1045 Beryl Trl #7430 Dayton, OH 45459, USA
* Please contact our support team before returning any items to obtain a Return Merchandise Authorization (RMA).
Customer Service Hours
Monday – Friday: 9:30 AM – 8:30 PM EST
We aim to respond to all inquiries within 12 hours during business hours.
Please note: During peak seasons and promotional sales, response times may be slightly longer than usual. When you contact us about an order, please use the same email address you used at checkout and include your order number so we can help you faster.